WHAT ARE THE PROCEDURES IF THE CUSTOMER REFUSES TO PAY? 

Sometime the best efforts of the most experienced and dedicated collectors may not yield the amount due.  Depending on the size of the debt and the location of the debtor(along with your documentation), the next step might be to engage an attorney (one who specializes in Creditor's Rights).  Our experienced staff will guide you through the process.  You always have the last word on how far to proceed based on the information obtained during the collection process and, under no circumstance, is a client of CDI obligated for a collection, investigation or legal expense without specific authorization.  


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