FIRST PARTY COLLECTION

A program designed to provide the personal attention needed to quickly resolve early delinquency or cure aged accounts embedded in the receivable portfolio.  With CDIís  outsourcing program, a special CDI team contacts customers and serves as conduit, ensuring seamless integration with the creditorís credit and customer service staff. 

CDIís First Party Program grooms the portfolio and accelerates cash flow, without diverting or depleting the energy and resources of the existing credit staff. Initiating direct communication with customer contacts authorized to issue payment, the team is skilled in first party communication and dedicated to expediting resolution.  

A discreet, experienced staff serves as the core project team, ensuring excellent communication and strict compliance with the each clientís policies and philosophy

CDI ensures creditors a cost effective, attentive, courteous and highly professional effort, dedicated to capturing funds, resolving disputes and realigning the payment priorities of its customer base.

At the conclusion, or at intervals during the course of the project, CDI submits progress reports and addresses situations that may indicate a chronic, but reversible issue with internal functions (shipping, order processing, cash application, etc.) The information may prove vital to avoiding future difficulties.


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